Shipping policy

All our shipments are dispatched from Auckland, New Zealand.

Our depot is based in Auckland on the North Island, and standard shipping times are typically 3–5 days for most North Island locations. If you're located in the South Island or have a rural address, please note that shipping times may extend beyond these estimates.

We aim to pack and dispatch orders within 2 days, and tracking information will be sent as soon as your order leaves our facility. The tracking details are updated once the courier picks up and scans your package. Please note that a confirmation email indicates your order has been received and is being processed—not that it has already been shipped.

For any inquiries regarding shipping or tracking, please email us at admin@tumuenterprise.com with your order number.